Bestseller
Certificate Course in Office Management
Beneficiaries: All Students
Duration: 30 Hours
Course Objectives:
To learn about the efficient and effective performance at office.
To Understand the Directing, controlling and supervision of the support services of the organization.
Performing the basic functions such as planning, directing, communicating, and supervising successfully
To understand the Smooth flow of work
How to do effective supervision
Learning Outcomes:
At the end of the course the students will be able to learn/understand the following:
Introductory management principles and techniques for the modern business office.
The management of human recourses in modern business office.
Development of an information system and the management of physical resources.
Quality management principles and techniques for the administrative systems in a modern business office.
Syllabus
Theory Paper: 60 Marks
Practical: 40 Marks
Total Marks: 100
NOTE: The examiner shall set nine questions in all covering the whole syllabus. Question No 1. will be compulsory covering all the units and shall carry six small questions of two marks each. The rest of the eight questions will be from all the units the examiner will set two questions from each unit out of which the candidate shall attempt four questions selecting one question from each unit. All questions shall carry 12 marks each.
Course Contents
I Introduction to administrative office management:
Principles of administrative office management.
Office job analysis
Solving problems in administrative office management.
II Managing human resources:
Selecting and orienting the office staff.
Supervising the office staff.
Training, appraising and promoting office personnel.
Office salary administration.
Employee management relations in the office.
Office personnel problems and practices.
III Managing administrative services:
Space management for administrative services.
Ergonomics in the office.
Telecommunications in administration.
IV Managing administrative systems quality management principles:
Analyzing administrative office systems.
Improving office productivity.
Budgetary control.
Deming’s quality theory
Quality tools
TQM implementation
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